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Frequently Asked Questions
All
(24)
Ordering
(5)
Measuring
(4)
Products
(5)
Delivery
(4)
Returns
(3)
Installation
(3)
Ordering
How do I place an order?
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Can I order a sample before buying?
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What payment methods do you accept?
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Can I modify or cancel my order?
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Do you offer bulk or trade discounts?
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Measuring
What tools do I need to measure?
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Do I deduct anything for inside mount?
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What if I measure incorrectly?
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My window isn't a standard size — can you help?
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Products
What is the difference between inside and outside mount?
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Are your blackout blinds really 100% blackout?
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Are the materials child and pet safe?
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How do I clean my blinds?
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Do you offer motorised blinds?
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Delivery
How long does delivery take?
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Do you offer free shipping?
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Can I track my order?
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Do you ship internationally?
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Returns
What is your return policy?
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How do I start a return?
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How long do refunds take?
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Installation
Is installation included?
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What tools do I need to install?
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My blind won't stay up after installation — what do I do?
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