Privacy Policy

Introduction

Ventoblinds ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding it.

By using our website or placing an order, you agree to the terms of this policy. If you do not agree, please do not use our services.

Data We Collect

We collect the following categories of personal data:

Information you provide directly

• Name and contact details (email, phone number)
• Delivery and billing address
• Order details and custom specifications (measurements, colours, options)
• Payment information (processed securely — we do not store card numbers)
• Communications you send to us

Information collected automatically

• IP address and browser type
• Pages visited and time spent on site
• Referring URLs
• Device type and operating system
• Cookie data (see our Cookie Policy)

How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations, dispatch notifications, and delivery updates
• Providing customer support and responding to enquiries
• Improving our website and product offerings
• Sending marketing communications (only with your consent — you can opt out at any time)
• Complying with legal obligations

We rely on the following legal bases for processing: contract performance (for order fulfilment), legitimate interests (for site improvement), consent (for marketing), and legal compliance.

Sharing Your Data

We share your data only where necessary:

Service providers

• Payment processors (Stripe, mobile money providers) — for transaction processing
• Courier and logistics partners (DHL, local carriers) — for delivery
• Email service providers — for transactional and marketing emails
• Cloud hosting providers — for secure data storage

Legal requirements

We may disclose your data when required by law, court order, or regulatory authority.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy:

• Order records: 7 years (legal and tax obligations)
• Customer accounts: until deletion requested or 3 years of inactivity
• Marketing preferences: until you unsubscribe
• Support communications: 2 years

When data is no longer required, it is securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data (subject to legal obligations)
• Restriction — ask us to limit how we process your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, contact us at support@ventroblinds.com. We will respond within 30 days.

Security

We implement appropriate technical and organisational measures to protect your data, including:

• SSL/TLS encryption on all data transmissions
• Secure, access-controlled data storage
• Regular security reviews and staff training
• Minimal data collection principles

No method of transmission over the internet is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security.

Cookies

We use cookies and similar technologies to operate and improve our website. For full details, see our Cookie Policy.

Contact Us

If you have questions about this policy or wish to exercise your rights, please contact our privacy team:

• Ventoblinds
• Your Street Name
• Yaounde, Cameroon
• Email: support@ventroblinds.com
• Phone: +237 6XX XXX XXX